Terms & Conditions

Welcome to Novella Books. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.

1. Acceptance of Terms

By accessing and using the Novella Books website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

We reserve the right to modify these Terms at any time. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

2. Use of Service

2.1 Eligibility

You must be at least 18 years old to use our services, or have the consent of a parent or guardian if you are under 18. By using our services, you represent and warrant that you meet these eligibility requirements.

2.2 Account Registration

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

2.3 Prohibited Activities

You agree not to:

• Use our services for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of our services
• Use automated systems to access our services without permission
• Impersonate any person or entity or misrepresent your affiliation
• Collect or store personal data about other users without permission

3. Products and Pricing

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content on our site is accurate, complete, reliable, current, or error-free.

3.2 Pricing

All prices are displayed in USD and are subject to change without notice. We reserve the right to modify prices at any time. Prices do not include shipping and handling charges, which will be added to your order total.

3.3 Availability

Product availability is subject to change. We reserve the right to discontinue any product at any time. If a product you ordered is unavailable, we will notify you and provide a refund or alternative option.

4. Orders and Payment

4.1 Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

4.2 Payment Terms

Payment must be received before we process and ship your order. We accept various payment methods including credit cards, debit cards, and mobile money. All payments are processed securely through encrypted payment gateways.

4.3 Order Cancellation

You may cancel your order before it is processed for shipping. Once an order has been shipped, it cannot be cancelled, but you may return it in accordance with our Returns Policy.

5. Shipping and Delivery

Shipping terms, delivery times, and costs are detailed in our Delivery Information page. We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

Risk of loss and title for products purchased from us pass to you upon delivery to the carrier. We are not liable for any loss or damage that occurs during shipping.

6. Returns and Refunds

Our Returns Policy, including eligibility, procedures, and refund processing, is detailed on our Returns Policy page. By making a purchase, you agree to our returns and refund policies.

We offer a 7-day refund guarantee on eligible items. Refunds will be processed to your original payment method within 5-10 business days after we receive and verify your return.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Novella Books or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our website without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Novella Books shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability to you for all claims arising from or related to the use of our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Novella Books, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our services or your violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Novella Books operates, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date.

Your continued use of our services after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using our services.