Returns Policy
7 Days Refund Guarantee
At Novella Books, we stand behind the quality of our products and your satisfaction. That's why we offer a comprehensive 7-day refund guarantee on all purchases.
If you're not completely satisfied with your purchase for any reason, you can return it within 7 days of delivery for a full refund. No questions asked.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
Eligible Items
- • Returned within 7 days of delivery
- • In original condition (unread, unopened)
- • Original packaging included
- • All accessories and materials included
- • Proof of purchase provided
Non-Eligible Items
- • Items returned after 7 days
- • Books that have been read or damaged
- • Items without original packaging
- • Personalized or custom items
- • Digital products (non-returnable)
How to Return an Item
Returning an item is simple and straightforward. Follow these steps:
Initiate the Return
Contact our customer service team or log in to your account and navigate to "My Orders" to start a return request. You'll need your order number.
Receive Return Authorization
Once approved, you'll receive a Return Authorization (RA) number and detailed return instructions via email.
Package Your Item
Carefully package the item in its original packaging, including all accessories and materials. Include the RA number in the package.
Ship the Return
Ship the package to the return address provided in your return instructions. We recommend using a trackable shipping method.
Receive Your Refund
Once we receive and verify your return, we'll process your refund to your original payment method within 5-10 business days.
Refund Process
Processing Timeline
- 1-2 business days: We receive and inspect your returned item
- 3-5 business days: Refund is processed and approved
- 5-10 business days: Refund appears in your account (varies by payment method)
Refunds will be issued to the original payment method used for the purchase. If you paid with a credit or debit card, the refund will appear on your statement. For mobile money payments, the refund will be processed to your mobile money account.
You'll receive an email confirmation once your refund has been processed. If you don't see the refund in your account after 10 business days, please contact our customer service team.
Return Shipping
Return shipping costs depend on the reason for the return:
Free Returns
We cover return shipping costs for:
- • Defective or damaged items
- • Wrong item received
- • Items not as described
Customer Pays
Customer is responsible for return shipping for:
- • Change of mind returns
- • No longer needed items
- • Size or preference changes
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We'll arrange for a replacement or full refund at no cost to you, including return shipping.
What to Do:
- Take photos of the damaged item and packaging
- Contact customer service within 48 hours of delivery
- Provide your order number and photos
- We'll send a replacement or process a full refund
Need Help with a Return?
Our customer service team is here to assist you with any questions about returns or refunds.